Help
Returns & Exchanges
Because every eve piece is handcrafted and one of a kind, we accept returns or exchanges only for items that arrive damaged or faulty.
If your order arrives damaged
- Write to us within 24 to 48 hours of delivery, on WhatsApp (7075851452) or email, with your order ID.
- Please share an unboxing video and photos. An unboxing video is needed for us to process a claim.
- Once verified, we'll replace it with the same or a similar piece, or refund you if that isn't possible.
A gentle note
- Small irregularities in the handwork, and slight colour variation from your screen, are natural to handmade pieces and aren't defects.
- We're unable to accept returns for change of mind, or on customised and bulk orders.